90 Day Limited Warranty
We guarantee that the products you purchase from STS Systems will be free from defects in materials or workmanship under normal use during the 90 day limited warranty period. STS Systems will repair or replace any defective component or the entire product as needed during this period. All exchanges are subject to product availability. If an exact replacement is not available, STS Systems will offer a substitute a comparable product of equal or greater value.
Please first refer to our FAQ: http://shivnet.com/index.php/faq/
If you experience any hardware issues not remedied by the FAQ, please contact us here: http://shivnet.com/index.php/support-form/
We will first attempt to troubleshoot the issue. If at any point it is deemed that your product requires repair and is within the 1-Year warranty period, we will provide an RMA number with further instructions.
- All returns require a Return Merchandise Authorization (RMA) number
- All warranty repairs are covered only within 90 days from the invoice date
- Unauthorized returns without a RMA number may be delayed or returned to purchaser, as well as susceptible to a restocking fee
This Limited Warranty does not extend to:
- A product with a serial number that has been removed or altered
- A product in which the void stickers (if any) show signs of tampering
- Cosmetic damage or normal wear and tear
- Software related issues of any kind
- Damage or non-functionality as a result from accident, misuse, neglect, or actions beyond normal use
- Damage or non-functionality due to modification or unauthorized repair
- Repair or parts replacements outside of contiguous United States; free-shipping only available to contiguous United States
In the event that the item was lost, in transit, arrived damaged, or is dead on arrival and simply will not function STS Systems may refund part or the entire value of the item.
Refunds will not be available after 30 days from purchase date.
To request a refund please contact us here: http://shivnet.com/index.php/support-form/
- All shipping expenses are non-refundable
- Full refunds only available for unopened or DOA products.
- DOA must be reported within 7 days of receiving the products
- Unopened returns accepted only within 30 days
- A 15% restocking fee will be applied to all opened boxed functional items returned to STS Systems
- Product must be shipped to STS Systems. before a refund is applied unless otherwise notified
- Returns in which the contents arrive incomplete to STS Systems are subject to additional restocking fees
- DOA products reported within 7 days will receive free return shipping
- Other than a DOA unit, shipping any product to STS Systems for any reason is at the customer’s expense.
- STS Systems will ship repaired products or replacements to the customer free of charge if within warranty