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    Retiring equipment, repairing devices or planning a rollout? Every job starts with an email, and this page covers what to put in it and what happens next.

    Contact Information

    Checklist

    What to Include in Your Email

    Cover the points that apply and skip the rest.

    • The service you need
    • Equipment types and approximate quantities
    • Where the equipment is located
    • Your timeline
    • Off-lease equipment and its lessor, for lease returns
    • Device models and faults, for repairs
    • Users or sites to ship to, for deployments
    • Equipment to be stored, for warehousing

    Process

    What Happens Next

    1. 1

      We Reply by Email

      We reply with any questions your email left open, such as the equipment involved, its location or the dates that suit you.

    2. 2

      We Agree the Scope and Schedule

      Once your answers are in, we set out the scope. You confirm the dates for the pickup, repair batch, deployment or on-site work.

    3. 3

      The Work Is Done as Agreed

      The work takes place on the dates you confirmed. An IT asset disposition (ITAD) job closes with the serialized audit report and a certificate of data destruction for each device. Repaired devices come back to you, and deployed devices reach your users.

    FAQ

    Questions Before You Email

    Can we email a question before we have a job to give you?

    Yes. Questions are welcome before you have a scope, a date or exact quantities. Ask what you need to know, and the reply will answer it and name the services that apply.

    Is email the only way to reach Shivnet?

    Yes. There is no phone number or web form. Everything from the first request to questions during the work is handled by email, so each decision is in writing.

    Do we need exact quantities before we email?

    No. Approximate quantities by equipment type are enough. For ITAD, each asset's serial number is recorded on receipt, so you do not need to list serial numbers in advance.

    What if we are not sure which service we need?

    Describe the equipment and what should happen to it. Shivnet replies with the services that fit and how they combine, for example retiring old devices while their replacements are imaged and deployed.

    Services

    Learn About Each Service

    IT Asset Disposition

    Retired equipment is wiped to the NIST 800-88 method and listed in a serialized audit report, with resale value returned through buyback or revenue share.

    Explore ITAD

    Repairs

    Component and board-level repair and refurbishing keep laptops, desktops, tablets and phones in service, one device at a time or in batches.

    Explore Repairs

    IT Services

    Devices are imaged and deployed to your users or sites, equipment is warehoused and inventoried, and on-site services run from de-installation to office moves.

    Explore IT Services

    Ready to Email Us?

    Send what you have and what you need to [email protected] and we will reply by email to plan the next step.

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